Shipping and Returns

SHIPPING AND DELIVERY

We offer free shipping on all orders placed within the US. 

All orders will be shipped through USPS. Standard shipping is a total of 3-6 business days for shipping + handling. Please allow extra days for shipping during new collection launches, and holidays. ilu is not responsible for for any stolen or missing packages. 

 

RETURNS

ilu wants you to be happy with your purchase!  Second thoughts about your purchase? No problem! If you are unsatisfied with you order, you may return most items in their original packaging for store credit within 15 days of the shipment date. Once ilu has processed your return you will receive an email stating a code to be used for store credit.

Unfortunately we have a strict no-return and no-exchange policy for any body piercing jewelry, including earrings. This policy ensures peace of mind to you as our customer and is in the interest of hygiene for all customers  

Final sale items cannot be returned or exchanged.

Please email customerservice@ilustyle.com for return inquiries. Once we have received your returned/exchanged item it will take approximately 7 business days to be processed. Shipping & handling charges are non-refundable. 

If you receive a product that is damaged or defective, please contact us before you return your item so that we may further assist you: customerservice@ilustyle.com.  

Welcome to ilu!

Hi! We are Katie and Molly the owners and creators of Ilu Boutique. We started this business 5 years ago out of desperation to stay connected and to keep our relationship thriving. What started around our parents kitchen table, working late nights after our full time jobs and while juggling babies and life-has turned into thriving business, all thanks to you! There is a lot about life that is busy, hard and constantly changing but we find joy in the smaller moments, in connecting with each other, and with always being prepared for what life throws at us.

We strive for easy, reliable and fun jewelry. No one has time to worry about changing their jewelry so we offer jewelry that is made to be worn and played in.

Ilu has provided us an opportunity to spend time together as sisters, business partners, and friends. While putting together your orders we have laughed together, cried together, and shared our hopes and dreams with one another. We want ilu to be for you what it is for us-something you can always count on. Thank you so much for your support, your orders, your reviews, your referrals, and for wearing our jewelry. It means so much to us.

xoxo,

Katie & Molly

Hi, I'm Molly

I love spending my time reading, going on walks, and spending time with friends. Did you know that I have a special ability to win radio contests? I've won tickets to concerts, trips, and everything in between! I love traveling and have a goal to go to every Disney park-I'm almost done with the list! I am a Recreation Therapist by education and training and currently work with veterans. I love planning fun activities for them and learning about their lives! I feel most happy with a thirst in my hand, soaking in the tub while reading a good book

Fun Fact: ilu was my idea! I worked in boutiques all through school and loved my experience. Having my own business was always a dream and I'm so happy that Katie and I have made it our reality!

Hi, I'm Katie

On any given day you can find me chasing my two kids around town. I love traveling, exploring the mountains, true crime podcasts, reading, and all things Harry Potter. I'm a social worker by eduction and training and currently work as a child therapist. I am most happy soaking up the sunshine while listening to music at the pool.

Fun Fact: Even though Molly and I are 9 years apart we have always been really close. I call her my "little twin" because we have a special connection.